Abdul Basith - Case Studies

Medoment Remote Patient Monitoring

MEDOMENT RPM connects with a wide range of patient side Medical iOT Devices to collect data on real time from any location

Summary

What was delivered and how

— Services

Defined the UX vision and roadmap for the RPM system
Designed intuitive workflows for data collection, monitoring, and alerts.
Created a clean, accessible, and healthcare-compliant interface.

— Deliverables

Wireframes and high-fidelity mockups
Design system and UI components
Accessibility and compliance documentation

— Outcomes

Improved patient engagement through a user-friendly interface.
Reduced errors in data collection and reporting.
Enhanced healthcare provider efficiency with real-time monitoring and alerts.

Challenge

The existing portal had a complex structure that required users to go through multiple steps to complete basic tasks like managing their vehicle services, viewing invoices, or booking appointments. I restructured the information hierarchy, streamlined navigation, and reduced the number of interactions required to complete key actions. BMW customers struggled to navigate the portal, leading to low engagement and high support calls. Key pain points included

Integrating with a wide range of IoT devices with varying capabilities.
Designing for users with varying levels of tech literacy and physical abilities..
Ensuring the system could handle real-time data without latency or errors.

Solution

Designed with WCAG guidelines in mind, including large buttons, clear typography, and voice-assisted navigation.

Collaborated with legal and security teams to ensure the system met all regulatory requirements.
Conducted extensive user research to understand the needs of both patients and healthcare providers.
Used prototypes to test and refine the system’s performance and usability.

Sketches

Sketching allowed me to gain a rough understanding of key screens as well as map out necessary features.

Getting the flow right

Approach

With a clear understanding of user needs, I developed wireframes and high-fidelity mockups to bring the RPM system to life. The designs focused on simplicity, accessibility, and compliance with healthcare regulations. To ensure consistency across the platform, I built a comprehensive design system that included reusable UI components, typography, and color schemes. This approach not only streamlined the design process but also ensured a cohesive user experience.

Result

The RPM system was designed with compliance as a top priority. Through close collaboration with legal and security teams. This included implementing end-to-end encryption, secure user authentication, and regular audits to ensure data privacy and security. As a result, the system gained trust from both patients and healthcare providers, with zero reported compliance violations during the first year of operation.